FAQ

A2：Compared to traditional cat litter, our product offers a comprehensive upgrade in material craftsmanship, core performance, and user experience, providing a higher-quality cleaning solution for cats and pet-owning families.

A1：The duration of use for this cat litter depends on the number of cats and daily usage habits. Under normal usage conditions, a single bag can meet the needs of a single-cat household for about 30 days; multi-cat households should increase the amount according to the number of cats. For example, a two-cat household is recommended to replace a bag every 15-20 days to ensure the cleanliness and dryness of the litter box and a good user experience.

A1：There are actually quite a few reasons why a cat might not use the litter box. One thing to emphasize: if they relieve themselves elsewhere, it is definitely not intentional mischief. This is actually a way for the cat to tell you through its actions that something is wrong. Maybe the litter box needs cleaning, maybe it's in an unsuitable location, or it could even hurt the cat when they get in and out—then there might be a health issue. If this keeps happening, it's best to take them to the vet to check for any physiological causes first.

A2：Teaching a kitten to use a litter box is actually not as difficult as it seems. Start by choosing the right litter box—it should be appropriately sized, not too big, and not a style that the kitten can't reach. Then, select a type of litter that they are likely to accept. Next, the placement is crucial: it should be easy to access but also offer some privacy, so avoid putting it in overly exposed areas that make the kitten feel insecure. Initially, you can limit their activity space a bit, so they won’t be too far from the litter box when they need to go. After meals or drinks, gently guide them to the litter box, which can greatly increase the success rate. Don’t forget to let the kitten “explore” the litter box to get familiar with it. If they are reluctant to go in on their own, you can gently place them inside. Once they urinate or defecate in the litter box, remember to reward them promptly; if an “accident” happens, don’t scold them—they are still learning. If you want to learn more litter training methods, feel free to check out our tips for using a litter box.

A4：Cats are naturally clean and sensitive. They may be picky about litter based on its texture, smell, or cleanliness. Providing a formula with soft paws, 99% dust-free, and free of artificial fragrances will be loved even by the pickiest cats.

A1：It is known that consuming a small amount of cat litter does not harm animals, including kittens. However, if a large amount of any cat litter is ingested (for example, a bowlful), we recommend consulting a veterinarian.

A2：Unused cat litter is safe for pregnant women, but used cat litter should be avoided as much as possible. Toxoplasmosis is a disease that can be transmitted through cat feces, with symptoms similar to a cold or flu, but it poses higher risks for pregnant women and can potentially cause congenital defects in the fetus. In addition, people with weakened immune systems are also more susceptible to toxoplasmosis. If you need more information, it is recommended to consult a doctor.

A3：Unused cat litter itself does not pose a health risk, but pregnant women and people with weakened immune systems should still avoid contact with used cat litter. Toxoplasmosis is a disease that can be transmitted through cat feces, with symptoms similar to a cold or flu. For pregnant women, the risk of infection is higher and it can potentially cause congenital defects in the fetus. If you need further information, please consult a doctor.

A4：In our cat litter, we use proprietary odor control technology that can absorb, capture, and help eliminate odors in the litter box, while ensuring the safety of pets and family members, free from chemicals harmful to cats. The safety of you, your family, your pets, and the environment is our top priority. Our department strictly evaluates the safety, effectiveness, and compliance of products before they are launched.

A1：Our high-quality control standards ensure that cat litter remains dry when packed at the factory. However, once the product leaves the warehouse, we cannot control how it is stored afterward. If kept in a damp place in a store or at home, the cat litter may absorb moisture and clump. To prevent this, it is recommended to store the cat litter in a cool, dry place after purchase.

A3：Our cat litter has excellent odor control, but to get the best results from the product, you can also do these three things: First, keep at least 3 to 4 inches of litter in the litter box; second, clean out waste every day and add fresh litter to maintain a depth of 3 to 4 inches; third, it’s best to place the litter box in an open, well-ventilated area.

A1：Yes! TOM’S FAMILY can ship to most countries. If you want to know whether TOM’S FAMILY can deliver to your country, please contact customer service.